Terms and Conditions


All products and animals for sale on our website are shown in New Zealand dollars.  The price for our Alpaca Products includes GST, but is exclusive of Postage and Packaging.  This will be calculated prior to payment being made.  Please note that the price for our Alpacas for Sale is GST exclusive.

After purchase the name that will appear on your statement will be McKenzie Fields Alpacas

Our Alpaca Products are currently not available for purchase outside of New Zealand via our website.  If you are from another country and interested in any of our products please contact us directly.


The privacy of your personal information, orders and credit cards are important to us.  We will not disclose or sell your personal information to any third party.

McKenzie Fields Alpacas does not store or hold any credit card information.  Credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.


Once payment has been cleared the dispatch and delivery process will commence.  If your products are in stock we will send you a confirmation email and post your products to you within 2-4 working days.

Due to the fact that our products are all hand-spun and hand knitted there may be times when the product you have selected is out of stock.  We will contact you to let you know expected delivery time.  If your product is a gift or you require it urgently, please use the notes and special requests section of the shopping cart prior to purchase.  We will do our best to meet your time-frames.  We will keep you fully updated during this process.  To avoid any potential delays we recommend you get your orders in early.

Returns & Refunds

We want you to be 100% happy with your purchase.  If you are not satisfied with any product you purchase from us (regardless of reason), you can return your product for an exchange or full refund within 14 days of purchase.  Prior to returning the product please drop us a line via the Contact Us section on our website, so we know to expect it.   Please make sure you use a tracking service as you are responsible for the returned item.  Products must be un-used, with tags attached.  With the exception of faulty goods we cannot refund postage and packaging.  Please return your item to the following address:

McKenzie Fields Alpacas

1306 Tangimoana Road


Palmerston North, 4473

In the unlikely event you have been sent the wrong product, please contact us within 14 days of receipt to arrange return and replacement delivery.